Exchanges, Return, and Refunds
Please note that we do not accept any return or exchange requests due to the nature of our products at customer's convenience.
Damages and issues
We are strictly managing the quality of our products, but if there are any problems regarding the condition of ordered item(s), please contact us at ceraimc-glaze-jp@tsumagi-nittoh.com or phone within 2 days of arrival of ordered item(s), and we will do our best to take care of your case.